Dear Valued Clients,
Like you, we are monitoring the latest news about COVID-19. We are doing everything we can to provide support for our clients and create safe working conditions for our staff. We are taking all recommendations from the Canadian Government seriously, and as a result, we have physically closed our head office to the public. We remain operational and continue to service our clients via remote procedures. We believe proactively enhancing our social isolation strategy is responsible and absolutely required.
As we move forward, please take time to note the following:
- Should paperwork be dropped off at the office location it can be done so via the secure drop box at the front of the building.
- Please call 1-800-265-1551 or email firstname.lastname@example.org to let us know you have dropped paperwork off
- Wherever possible, we request that methods of communication be conducted digitally. This includes meetings, digital scans, photos of documents, and electronic fund transfers versus paper cheques
During this time, we expect that there may be delays in our traditional service standards. This can impact our response times, processing, and execution of instructions. We are making every effort to maintain normal business procedures, but we know we are not the only ones facing these unprecedented challenges. We appreciate your patience and cooperation in advance.
We are placing the safety of our clients and team members above all else. We must all do our part in combatting this novel virus by socially isolating and practicing proper hygiene. From all of us at SPM benefits, please be safe, and we will be continuously monitoring and sending future updates as the situation evolves.